Getting Started

Our software is designed to assist event organisers like you in managing every aspect of your events, from start to finish. We continually review and adapt the system to provide you with the best possible service. Here's an overview of what it means to work with us:
Meet Us

Before launch, the FanGo team will meet you either at your venue or via an online call and provide a tailored demonstration of the system. We understand that each project and partnership is unique and all venues handle events slightly differently. That's why we take the time to listen and understand your specific requirements, offering you and your team the perfect opportunity to see the benefits of our event management system and ask any questions.


Development

Working closely with you throughout development, we send you regular links to our demonstration platform. This provides the perfect opportunity for you to give feedback and allows us to adjust your bespoke system to meet your exact requirements. We value open honest communication and foster a collaborative environment where everyone's input is valued.


Customer Service

Once your event booking system is launched, we provide 24/7 support, ensuring a smooth experience for all our clients. That's why we assign a dedicated account manager to be your primary point of contact throughout your partnership with us. The success of your system is our top priority and we pride ourselves on 5* Customer Service. We ensure: - Prompt and Responsive Communication - Proactive Troubleshooting and Issue Resolution - Ongoing Training and System Optimisation - Feedback and Feature Requests


Training

Whether you're a small venue, large event space or part of a chain, our training will be customised to meet your needs. We offer a range of in-person and/or online training and support. A complimentary training is delivered to empower your staff and provide the skills and confidence to use the system. With nothing to install on your computer and no hardware purchase required, our intuitive layout is easy to use. Your staff will quickly become familiar with the system's interface and confidently use it to manage your venue's events.


Launching Rocket

Within just 3 days, you can start utilising the full power of our platform. Enjoy the freedom to log in to our system from any computer, tablet, or mobile device, wherever and whenever you need it. No more manual spreadsheets or archaic paper forms! Designed for ease of use and flexibility, FanGo’s time-saving functionality helps you work smarter, not harder.


Supportive Team

Our clients use the FanGo software daily and we are incredibly proud of the feedback we’ve received. Who better to tell you about our customer service than our clients themselves? Take a moment to check out their testimonials to see what they say about the ongoing support we provide.

Please view some of our most frequently asked questions.

Basics

How long is an online demo?
Can we access the system from anywhere?
We have a certain way of reporting. Can the reports be customised?
What’s a “ticket type”?
Can my customers apply promo codes?
Once I give the green light, how long until I can use the software?
Once launched, who is my point of contact?

Packages

Can I see the difference between packages?
Does FanGo have a free or reduced-cost option?
Can I change my package?

Security & Payments

How secure is FanGo?
Who processes the payments?
How do you keep track of payments?
Can I refund a guest?
Am I tied into a long contract?
Is it too good to be true – are there any hidden fees?

Trusted By

Cedar Court Logo
Coldra Court Hotel Logo
Grand Brighton Logo
Grand Lodge Logo
ICC Wales Logo
Kew Green Logo
Parkgate Hotel Logo
Pembrokeshire County Show Logo
Rudding Park Logo
TY Hotels Logo
Voco Logo
Cairn Logo
Doubletree Logo
Obh Logo
The Stirling Logo
Green Dragon
Royal Station Newcastle Logo
DoubleTree Hilton Logo
Cedar Court Logo
Coldra Court Hotel Logo
Grand Brighton Logo
Grand Lodge Logo
ICC Wales Logo
Kew Green Logo
Parkgate Hotel Logo
Pembrokeshire County Show Logo
Rudding Park Logo
TY Hotels Logo
Voco Logo
Cairn Logo
Doubletree Logo
Obh Logo
The Stirling Logo
Green Dragon
Royal Station Newcastle Logo
DoubleTree Hilton Logo
Holiday Inn Logo
Celtic Collection Logo
Crowne Plaza Logo
Grand Hotel Logo
Harper Adams Logo
International Center Logo
Oli Hilsdon Logo
Pembrokeshire Logo
Ramada Logo
Southwater Event Logo
University Of Glasgow Logo
Vowley Logo
Elmbank Logo
Mercure Logo
Station Hotel Logo
NPH Logo
Redworth Hall Hotel
Klarent Hospitality Logo
Holiday Inn Logo
Celtic Collection Logo
Crowne Plaza Logo
Grand Hotel Logo
Harper Adams Logo
International Center Logo
Oli Hilsdon Logo
Pembrokeshire Logo
Ramada Logo
Southwater Event Logo
University Of Glasgow Logo
Vowley Logo
Elmbank Logo
Mercure Logo
Station Hotel Logo
NPH Logo
Redworth Hall Hotel
Klarent Hospitality Logo