Allergens & Dietaries

FanGo works with the UK Food Standards Agency to ensure exact procedures for handling guest allergens and dietaries

We know from our clients just how vital it is for anyone serving food to acquire and track the details of their guests’ food allergies, intolerances and special dietary requirements. Historically, this has been extremely challenging. Not only might information have to be filtered from guest emails and perhaps be interpreted incorrectly, but it would often be stored using a variety of archaic methods, such as paper pre-order forms which could easily be misplaced and, should data need to be transferred from one system to another, it could easily be lost. Shocked to discover existing systems did not easily save and provide accurate guest dietary information, FanGo were determined to develop a system whereby their clients could provide clear product details so guests could easily inform of any allergens, leaving no room for error.

The FanGo Solution

FanGo liaised with the UK Food Standards Agency to acquire the exact measures for handling guest allergens and dietaries and one of our Directors even completed the Highfield course in Online Food Safety. The FanGo team also worked closely with the Director of the Food Equipment Association to discover and identify how best to obtain allergen information and ensure that it can then be then accurately and securely passed to the catering and events departments. This extensive training and research into allergen and food safety requirements has led the FanGo team to develop one of the most comprehensive checks for guest allergens and dietary requirements. Guest allergen information is easily added and securely saved within the event-log and can be viewed by staff with appropriate access. A breakdown detailing allergens and dietary information for each event is automatically sent to the relevant departments prior to the event. Existing clients confirm that the allergen and dietaries feature is of huge benefit and has removed the potential for errors. Feedback from their own guests has also been immensely positive and they were impressed by how thorough and efficient the process for handling important dietary information was.

Please Contact Us to arrange a 20-minute tailored demo to see for yourself how the system works.

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The FanGo team specialise in events management software including ticket booking, room hire, pre-orders and pre-payment.

FanGo Ltd Colonial House Swinemoor Lane Beverley East Yorkshire HU17 0LS